Establishing a model of the factors affecting the quality of educational services: A case study of Hanoi University of Mining and Geology
Hanoi University of Mining and Geology, Hanoi, Vietnam
- Received: 22nd-Mar-2023
- Revised: 21st-July-2023
- Accepted: 16th-Aug-2023
- Online: 31st-Aug-2023
- Section: Applied sciences
The study built a model of factors affecting educational service quality based on the assessment of student satisfaction. The theoretical model is drawn from domestic and foreign authors and has been adjusted to suit the research context. The results are collected from 886 surveys with full-time students from the faculties of Hanoi University of Mining and Geology, which showed that the quality of educational services of Hanoi University of Mining and Geology is derived by the factors such as (1) Quality of Lecturer, (2) Quality of staff, (3) Support services, (4) Training program, (5) Facilities. The results of the paper also show that there is a difference between students of other faculties, but there aren’t differences in the genders, courses, and performances in the assessment of educational service quality. From these results, the study has proposed recommendations to improve the quality of educational services at this University in order to: satisfy student satisfaction, improve the image of the University, collect attract learners in the recruitment process.
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